Verbus > Who are we ? > Our commitments – Your satisfaction



The will of VERBUS has always been to meet the requirements of its customers. With the aim of constantly improving its transport services and satisfying its customers, Verbus is committed to continuous improvement of the quality of its services and the search for efficiency in its working methods.
Information, punctuality, comfort, cleanliness, reliability, safety, responsiveness … are all subjects in which there is a constant desire for improvement. It‘s in the control of every detail that our services are built and the guarantee for our customers of a service according to their requirements.
Our quality manager is at your disposal on 05 65 77 08 88 or by email: qualite(at)verbus.com

Verbus > Who are we ? > Our commitments – Relations with Organizing Authorities partners
Relations with organizing authorities partners.

Because the service performance depends on its suitability to the needs, VERBUS proposes, at the request of the organizing authorities partners, to study all the solutions to optimize the transport architectures and improve the service rendered to users. The VERBUS experience on all types of transport operations allows to open a wide range of perspectives to its partners in the operation of their transport activities.

VERBUS offers the flexibility of a reactive group allowing to set up in a very short time the expectations of its partners both in the context of evolutions of existing solution or in the implementation of new services.

Verbus > Who are we ? > Our commitments – Security

Our drivers are experienced, regularly trained driving professionals. All our transports are insured in the strictest respect of road regulations. Beyond legal obligations, for night trips lasting more than 4:30 hours, we have made the choice to systematically provide a second driver.

All our vehicles follow a preventive maintenance plan established in collaboration with the manufacturers. Rigorously programmed and updated by our technicians, this plan is fully integrated into the computerized fleet management system.

Verbus > Who are we ? > Our commitments – Reduce our impact on environment
Reduce our impact on environment.

Verbus has implemented a global and voluntary plan to limit its impact on the environment and reduce its consumption of natural resources. VERBUS is developing its efforts towards::
• waste management,
• training of its personnel in eco-driving combined with strict monitoring of fuel consumption,
• computerized optimization of schedules,
• regular renewal of its vehicle fleet in favor of engines subject to the strictest EURO anti-pollution standards (Euro VI standards and electric engines).
In order to realize these daily commitments, VERBUS is among the very first companies to sign the “CO2 Objectives, Transporters Commitment” Charter and its eco-environmental approach has been rewarded by obtaining ISO 14001 certification.

Verbus > Who are we ? > Our commitments – Mobility for all

School pick-ups, urban and interurban lines, tourism, bus rental with driver and national lines are VERBUS’s means of expressing its vocation to ensure your travel.

Thanks to an extensive range of solutions, VERBUS wishes to facilitate access to its means of transport:
• by focusing on the welcome and friendliness of your trips,
• by making as many vehicles as possible accessible to people with reduced mobility,
• improving access to passenger information, both before and during their journeys,
• by providing four classes of service adapted to all budgets,
• by assisting you in the development and optimization of your transport projects.